Refund policy

RETURN POLICY

The customer has five days from receipt of product (either in-store purchase or receipt of shipped product) to initiate a return request. 

To be eligible for a return, your item must be in the same condition that you received it -- unworn and unused, with tags, and in its original packaging. Wigs and toppers must not be washed, heat-styled or altered in any way. The lace must be uncut and intact. 

To start a return, contact us within five days of in-store purchase or product receipt: moonflowerwigs@gmail.com. All return requests must be emailed and in writing. Receipt, proof of purchase or Order ID must be provided.

If your return is accepted, you will be provided with store credit which does not expire.

NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on items marked as 'final sale'.

Questions? Email moonflowerwigs@gmail.com